Terms of Service
These terms govern your use of flutek.com and any quotation, order or supply of excavator hydraulic parts made through it. They are written for a business-to-business trade context and are meant to be read together with the written quotation we send you.
1. Who we are
Guangzhou Frank Tech Co., Ltd. (广州弗兰科技有限公司) operates flutek.com from Guangzhou, China. We supply Korean-built hydraulic pumps, swing motors, travel assemblies and spare parts for excavators, and we are the China general agent for the FLUTEK range.
You can reach us at Email frank@flutek.com or WhatsApp +86 190 6899 9319.
2. What this website is
This website is a catalogue and reference site. It is not an online shop: there is no checkout, no automated order and no payment page. Every price, lead time and shipping term is confirmed in a written quotation that we issue by email or messaging after you send us your machine model and the part you need.
The reference material on this site — model lists, part numbers, fitment tables and diagnosis guides — is published to help you identify a part. It does not replace confirming the part against your machine.
3. Quotations, prices and availability
Quotations are valid for the period stated on them (normally seven days) and are subject to stock at the time you confirm. Prices exclude duties, taxes and any import charges in the destination country unless the quotation says otherwise.
Shipping terms are stated in the quotation. Where nothing is stated, the Incoterms rule named in the quotation applies.
4. Orders
An order exists only when we confirm it in writing. We may decline an order, for example where a part is no longer available or where we cannot verify the fitment from the information supplied.
You are responsible for giving us the correct machine make, model, serial number and, where relevant, the part number currently fitted.
5. Part numbers, fitment and brand names
We describe parts using catalogue references and machine fitment. Where we quote a manufacturer's part number or a machine model, it is for the purpose of identifying a compatible part only.
Brand names and trademarks — including but not limited to Kawasaki, K3V, K5V, K7V, Komatsu, SANY, XCMG, Volvo, Doosan and Hyundai — belong to their respective owners. We are not affiliated with, endorsed by, or an official dealer of those manufacturers unless a page expressly says so.
You must confirm the part against your machine before fitting. If you are unsure, send us the model and serial and we will check it against our catalogue.
6. Delivery
Goods are dispatched from Guangzhou. Lead times quoted are estimates and depend on production and carrier schedules. Risk passes in accordance with the Incoterms rule stated in the quotation.
7. Warranty
The warranty period and its terms are those stated in the order confirmation for your order. To make a claim, contact us with your order reference, the machine details and photographs of the part and the fault before returning anything.
Where a claim is accepted, our obligation is limited to repairing or replacing the item, or refunding the amount paid for that item.
8. Returns
Please do not send anything back before we authorise it. Parts must be unused and in their original packaging unless the return is due to our error. Return freight is your responsibility unless we shipped the wrong or a defective item.
9. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profit, lost production, downtime or hire of replacement machinery. Our total liability for any order is limited to the amount you paid for the goods concerned.
Nothing in these terms limits liability that cannot be limited by law.
10. Website content and intellectual property
The text, layout, photographs and data on this site belong to us or are used with permission. You may read, print and share pages for the purpose of buying parts from us. Please do not republish them commercially.
11. Governing law
These terms are governed by the laws of the People's Republic of China. We will always try to resolve a dispute by discussion first; if that fails, the courts at our place of business have jurisdiction.
12. Changes
We may update these terms. The version published on this page is the one that applies to your use of the site.
Last updated: 5 October 2026.