Privacy Policy

1. Who is responsible

Guangzhou Frank Tech Co., Ltd. (广州弗兰科技有限公司) is the data controller for the information described here. Questions, requests and complaints go to the contact details below.

Email frank@flutek.com or WhatsApp +86 190 6899 9319.

2. What we collect

Information you send us. When you use the contact form, email us or message us on WhatsApp we receive what you give us: your name, company, country, email address, telephone or WhatsApp number, the machine make and model, the part number or the fault you describe, and any photographs you attach.

Technical information. Like most websites we record basic technical data — IP address, browser and device type, the pages you visited and how you arrived. This is collected through Google Analytics 4 (measurement ID G-HKPF79LVZV) and in our web server logs.

We do not ask for and do not want payment card details through this website. Payment is arranged separately with your agreement.

3. Why we use it

To answer your enquiry, identify the right part, prepare a quotation and arrange shipping.

To keep a record of the trade relationship and to meet accounting and tax obligations.

To understand which pages are useful so we can improve the site. This uses aggregated analytics, not profiles of individual buyers.

4. Cookies and analytics

Google Analytics 4 sets cookies that let us count visits and see which pages are read. We do not run our own advertising or retargeting cookies. You can block or delete cookies in your browser settings, and the site will still work.

If you prefer not to be measured, browser extensions and private browsing modes will prevent the analytics script from running.

5. Who we share it with

We share information only where it is needed to serve you:

• Freight forwarders and couriers, to deliver your order.
• Payment providers and banks, to receive payment.
• Our email, hosting and analytics providers, which process data on our instructions.

6. International transfers

We are based in China and our suppliers and freight partners may be in other countries. Where information is transferred across borders, we take reasonable steps to keep it protected, and we only transfer what is needed to answer your enquiry or ship your order.

7. How long we keep it

Enquiry correspondence is kept while the business relationship is active and afterwards for as long as accounting, tax and warranty obligations require. Analytics data is retained according to the retention period configured in Google Analytics.

8. Your rights

You can ask us to show you the information we hold about you, correct it, delete it, or stop using it for a particular purpose. Write to us and we will respond within a reasonable period. If you are in a region with a specific data protection law, we will handle your request in line with that law.

9. Security

We use reasonable technical and organisational measures to protect the information we hold. Please remember that ordinary email is not end-to-end encrypted, so avoid sending anything confidential by email.

10. Children

This is a business-to-business site for buyers of excavator hydraulic parts. It is not directed at children and we do not knowingly collect their information.

11. Changes to this policy

If we change how we handle information we will update this page and the date below.

Last updated: 5 October 2026.